Terms of Service
Template notice. These Terms are a good-faith starting template, not legal advice. They must be reviewed and adapted by qualified counsel for your jurisdiction before you rely on them. Bracketed placeholders such as [Company legal name] and [Governing law] must be completed, and a signed order form or master agreement typically governs paid use.
These Terms of Service ("Terms") govern access to and use of the website, the Vidyalaya school-management platform, and related services (together, the "Service") provided by [Company legal name] ("Vidyalaya", "we", "us"). By accessing the Service or by signing an order form that references these Terms, you ("Customer", "you") agree to them. If you use the Service for an organisation, you confirm you are authorised to bind that organisation.
1. The Service
We provide a multi-tenant, cloud-based platform for managing school operations. We may improve, change or add features over time; we will not materially reduce core functionality of a paid subscription during its term without notice.
2. Accounts & eligibility
- You are responsible for the accuracy of registration details and for all activity under your accounts.
- You must keep credentials confidential and notify us promptly of any suspected unauthorised access.
- You are responsible for provisioning and de-provisioning your users and for assigning appropriate roles.
3. Acceptable use
You agree not to, and not to permit anyone to:
- break the law or infringe others' rights using the Service;
- upload malware, attempt to breach or probe security, or circumvent access controls or tenant isolation;
- access another tenant's data, or use the Service to build a competing product;
- overload, disrupt, reverse engineer, or resell the Service except as expressly permitted.
4. Customer data & privacy
As between the parties, you own the data you and your users put into the Service ("Customer Data") and are the controller of it; we process it as your processor to provide the Service, in line with our Privacy Policy and any data-processing agreement. You are responsible for having a lawful basis and any required consents for the data you upload, including data about children. We will maintain reasonable technical and organisational security measures as described on our Security page.
5. Fees & payment
- Fees are set out in your order form or quote and, unless stated otherwise, are billed annually in advance and are non-refundable except as required by law.
- Prices shown on the website are indicative placeholders, not offers; the applicable fee is the one in your signed order form.
- Fees are exclusive of taxes, which you are responsible for. Late amounts may accrue interest and lead to suspension after notice.
6. Term, suspension & termination
- Subscriptions run for the term in your order form and renew as stated there.
- Either party may terminate for material breach not cured within [30] days of notice.
- We may suspend access to address a security risk, legal issue, or non-payment, using reasonable efforts to notify you first.
- On termination we make Customer Data available for export for [30] days, after which we delete or anonymise it, subject to legal retention requirements. See the Privacy Policy for data-subject rights and DSAR support.
7. Intellectual property
We and our licensors retain all rights in the Service, software and documentation. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in Customer Data. Feedback you give us may be used to improve the Service without obligation.
8. Third-party services
The Service may integrate with third-party services (for example, payment gateways). Their use is governed by their own terms, and we are not responsible for third-party services.
9. Warranties & disclaimers
We will provide the Service with reasonable skill and care. Except as expressly stated, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", without other warranties, express or implied, including fitness for a particular purpose. We do not warrant uninterrupted or error-free operation.
10. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or loss of profits or data, arising from the Service. Each party's total aggregate liability under these Terms is limited to the fees paid or payable by you for the Service in the [12] months before the claim. Nothing limits liability that cannot be limited by law. [Confirm caps and carve-outs with counsel.]
11. Indemnity
Each party will defend and indemnify the other against third-party claims arising from its breach of these Terms or, in your case, from Customer Data or use of the Service in violation of these Terms, subject to prompt notice and reasonable cooperation.
12. Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms.
13. Changes to these Terms
We may update these Terms; material changes take effect on notice or at your next renewal. Continued use after changes take effect constitutes acceptance.
14. Governing law & disputes
These Terms are governed by the laws of [Governing law], and the courts of [Jurisdiction] have exclusive jurisdiction, without prejudice to mandatory local consumer protections. [Confirm with counsel.]
15. Contact
[Company legal name], [registered address] · [contact email].